Return and Refund Policy
Effective Date: December 2, 2025
Website: https://careerlux.pro
Contact Email: info@careerlux.pro
1. Overview
At CareerLux.pro, we offer downloadable digital products for career development. As these are non-tangible, irrevocable goods delivered electronically, we maintain a strict return and refund policy.
2. No Returns or Refunds
- Once a digital product is purchased and becomes accessible in your personal account, the transaction is considered final and non-refundable.
- Digital products cannot be returned, exchanged, or credited, as access and ownership cannot be revoked once granted.
3. Force Majeure Exceptions
We may consider a refund or partial refund only in proven force majeure cases, such as:
- Accidental duplicate payment
- Critical technical failure on our platform that prevents access to the purchased item
- Documented fraud or unauthorized use of payment
To qualify for such a case:
- A dispute must be submitted within 7 days of the original purchase
- Supporting evidence (e.g., screenshots, payment statements, error logs) must be provided
- The product in question must not have been downloaded or accessed, unless access was unintentional or due to a platform error
4. Dispute Review Process
- All disputes are reviewed by our support and compliance team within 14 business days from the date the dispute is acknowledged.
- You will be notified by email of the decision and any resulting refund or account adjustment.
- Refunds, when granted, will be processed through the original payment method within 5–10 business days of approval.
5. How to Request a Refund (Force Majeure Only)
If you believe you are eligible under the exception criteria, please contact us at:
📧 Email: info@careerlux.pro
Include the following:
- Order number
- Date of purchase
- Description of the issue
- Any relevant proof (e.g., error messages, payment receipt)
6. Our Commitment
We aim to ensure transparency and fairness while protecting the integrity of digital content creators on our platform. Please review product descriptions carefully before purchase, and contact us if you have questions before completing payment.
WILENGS LTD
Company number 16812129
167-169 Great Portland Street, 5th Floor, London, United Kingdom, W1W 5PF